In recent years, the popularity of pet coffee shops has remained high. In most pet coffee shops, besides selling small animals, it is even more exciting that customers can get in close contact with small animals when they arrive at the store. However, behind these warm and lovely pictures, there are also many hidden dangers.
A few days ago, a user nicknamed "sccggbb" commented on a shop on an APP platform, reflecting the experience that his boyfriend was scratched by a cat when he and his boyfriend went to a cat cafe for consumption.
According to sccggbb’s description, I have visited this cat and coffee shop twice. The first time I went with a friend, "My friend was caught by a cat, but there was no bleeding"; The second time I went with my boyfriend, "My boyfriend was directly scratched by a cat and bled". In these two experiences when her companion was scratched by a cat, what made her angry was the way the shopkeeper handled it. The user’s message information shows that after the first friend was scratched by a cat, "the shopkeeper gave an alcohol cotton pad to wipe it", and after the second boyfriend was scratched, the shopkeeper said that the use method of teasing the cat stick was wrong.
So, what exactly happened? As a new format, what measures will cat coffee generally take to reduce the chances of customers being scratched by cats? Who is responsible for the customer being scratched by a cat in a cat cafe?
cause
It’s the wrong way to tease the cat
Or was it thrown for no reason?
On July 4, the reporter contacted an APP user nicknamed "sccggbb", who refused to be interviewed on this matter.
After combing the replies from an APP platform to the user, the reporter learned that the user "sccggbb" and her boyfriend bought a set meal coupon for two people worth 88 yuan through the platform on the afternoon of Dragon Boat Festival (June 25th) and went to the store for consumption. After completing the use registration of the set meal coupon, they each got a cat-teasing stick from the shopkeeper.
Ms. Fu, the owner of the store, recalled the scene to the reporter and added that while giving the cat-teasing stick, she also introduced the personality characteristics of each cat in the store to the two of them, and reminded them to pay attention to safety in the process of teasing cats. On the dining table in the store, there are also tips about the cat’s personality characteristics and the precautions for teasing cats.
Ms. Fu told the reporter that through the monitoring of the store at that time, we can see that the boyfriend of the user "sccggbb" had the action of shaking the cat stick towards his body before being scratched by the cat, and thought that this was the main reason for being scratched by the cat. "Generally, the cat-teasing stick is shaken far away to ensure that you are not scratched by the cat." Ms. Fu admitted that when giving the cat-teasing stick to the two, she did not remind them of the possible risks of using the cat-teasing stick incorrectly.
Ms. Fu’s statement is different from the comments made by the user "sccggbb" on an APP. According to the comments of sccggbb, "I didn’t mean to tease the cat at that time, but the cat jumped on me."
dispute
Shopkeeper: I have returned the package coupon and am willing to send it to the doctor.
Customer: You should compensate for the cost of vaccination.
However, how to get injured is not the focus of the debate between the two sides. What makes the user "sccggbb" dissatisfied is mainly the way the shopkeeper handled his boyfriend after he was injured: "I didn’t see that you had anything to deal with within an hour of being scratched by a cat, so you should take the initiative to say that you would take us for vaccination."
In this regard, Ms. Fu stressed in an interview that she started to communicate with her "sccggbb" boyfriend less than three minutes after he was scratched by a cat, and left after the customer said "It doesn’t matter, the cat has no problem with vaccination".
Ms. Fu said that the store monitoring showed that after confirming the situation with "sccggbb" and her boyfriend, the two continued to tease the cat in the store and left after about half an hour. When they left, they were "really sorry", so they returned "sccggbb" and 88 yuan, who bought the package coupon with her boyfriend that day, and said that "you can go to the hospital to ask if you are not at ease."
Ms. Fu told reporters that all the cats in her shop had received four doses of vaccine at the end of July 2019 (including the cat rhinotracheitis vaccine, the mosaic virus vaccine and the panleukopenia vaccine commonly known as "Miaosanduo", as well as the rabies vaccine).
In response to Ms. Fu’s statement, "sccggbb" expressed different views. "Even if the cat has been vaccinated, there is a certain chance that it will be infected with rabies if it is exposed at the third level, and it has already caught bleeding." "sccggbb" said that it was precisely because of the store’s unacceptable handling method that it gave the store a bad review and asked the store to compensate for the cost of rabies vaccine and tetanus vaccine according to the market price.
Lawyer’s statement
Under the condition that the customer is not at fault
Shops should bear the responsibility.
Ms. Fu told reporters that she had stopped the operation of the store two or three days after the dispute with "sccggbb". "It has been nearly a year since I opened the store, and I have been troubled by various situations, especially after this incident. I decided to close this store."
Ms. Fu said that "sccggbb" has reflected the above disputes to the platform and consumer rights protection organizations. "If the relevant departments determine that I do have the obligation to pay compensation, I will bear the corresponding compensation, and it will not be affected by closing the store."
In fact, the dispute between Ms. Fu and "sccggbb" is not accidental, and the problem of cats scratching customers often occurs in cat cafes. Taking Chengdu as an example, the reporter searched for "cat coffee" on an APP platform and got 133 related stores.
How do these 133 stores deal with customers being scratched by cats? The reporter immediately dialed the phone number of a cat and coffee merchant located in the third section of Hongxing Road.
The person in charge of the store told the reporter that it is a common problem for customers to be scratched by cats in cat coffee. Usually, after the customer tells the clerk that he has been scratched by a cat, the clerk will disinfect the customer’s wound at the first time. "The cats in our store will be vaccinated once every six months, and we will know from frequent contact with cats that it will not be infected if they are scratched by cats, so routine disinfection is enough." The person in charge said that when customers ask for rabies vaccination, the store will also compensate them accordingly.
The person in charge said, "As long as the customer’s requirements are reasonable, the store will try its best to meet them in order to avoid disputes." He also told reporters that in a prominent position at the entrance of their store, customers will be prompted to "don’t hug the cat forcibly, if there is a risk, you will be at your own risk." At the same time, for the sake of customer safety, children under the age of 8 are not allowed to enter the store. After contacting a number of cat cafes in Chengdu, the reporter found that all cats and cafes had scratched customers, and almost all shops had disclaimers. Then, does such a statement, as expressed in the text itself, make the cat and coffee shop exempt from liability when the cat hurts people?
The reporter consulted Song Hongyu, a lawyer of Taihetai Law Firm. Song Hongyu said that customers are mainly divided into two categories when cats are scratched by cats. In the first category, customers are indeed scratched because of their own way of teasing cats, which leads to the cat’s stress response; The second category is that customers are scratched by cats just because they are in the store without teasing them. "As long as the customer is not at fault, the store should bear the responsibility that the cats it raises infringe on the rights and interests of others." (Chengdu Business Daily-Red Star Journalist Ye Yan Intern reporter Cheng Bo)