"Hello, please show me your ID card." After scanning the ID card, the courier Li Qingheng began to pack the items on the table, including glass goblets, books, mobile phones, table tennis, lighters and USB flash drives. According to the requirements, these items need to be sent to other places by air. Li Qingheng first took out the battery in his mobile phone, and he also pulled out a RMB from the book, which, like table tennis, lighters and USB flash drives, cannot be sent by air.
Recently, the preliminary contest of the 3rd Zhejiang Express Vocational Skills Competition and the 2nd National Postal Industry Vocational Skills Competition was held in Zhejiang Vocational and Technical College of Posts and Telecommunications. Thirty-six courier brothers from 11 express delivery companies in our province participated in the competition. In the end, Shen Tong’s younger brother Li Qingheng and Shun Feng’s younger sister Zhang Chuxue won the first place as couriers and express handlers respectively. They and other outstanding younger brothers will have the opportunity to represent Zhejiang in the national finals in October this year.
What do you test in the courier competition? How did they behave? The reporter walked into the scene of the exam.
Theoretical knowledge is like an encyclopedia.
Not only for majors, but also for classical Chinese and English
"According to the national standard of Express Service, the total number of personnel in the headquarters and branches of express service organizations operating inter-provincial express delivery business should be no less than how many?" "What is the basic compensation principle for express delay?" The reporter noticed that the competition project consists of two parts: theoretical knowledge competition and practical operation competition. Theoretical knowledge includes basic knowledge, professional knowledge, new knowledge and new technology, etc. The questions are single-choice, multiple-choice and true-false questions, accounting for 30% of the total score.
Many courier brothers told reporters that this theoretical examination was quite comprehensive. In addition to professional knowledge, for example, there are some topics like encyclopedias — — "Tianhe International Airport is located in which of the following provinces?" "What is the aviation code of Melbourne International Airport?"
What makes a little brother dumbfounded is that "the ancients called ‘ I save myself three times a day ’ What does it mean? " "Henan ‘ Yancheng ’ How should I read it? " There is even an English question: "Here is your change．. What is the most accurate translation of this sentence?"
Although the impression to outsiders is that the overall education level of the industry is not high, the theoretical performance of this year’s little brother is good as a whole, with a perfect score of 100 points and more than 80 points everywhere. The courier with the highest score got 91 points.
Practical operation test details
Designing delivery routes is the most difficult.
After passing the theoretical test, I entered the practical link. What items can’t be transported by air? How many steps does it take to put the parcel into the express cabinet? These are the key points of investigation.
According to the two types of work, courier and express handler, the younger brothers should carry out express security inspection, general contractor receiving and processing, express sorting, intelligent express box delivery, multi-item receiving and sending, delivery line design, etc. This part of the score accounts for 70%.
Although these operations are daily for the courier brother, it is easy to fall into the "trap" if you are not careful.
Li Qingheng is 24 years old. Three years ago, he jumped ship from a western restaurant and joined the express delivery industry. "I work in the provincial transshipment center every day and am responsible for the handling of problem pieces." As a courier, Li Qingheng is confident in packing. "I picked out all the prohibited items, including glue stick, USB flash drives, lighters, RMB and table tennis. The only regret is that I was too nervous at first, and I packed some items in a hurry, only to find that there was also an environmentally friendly sealing tape on the table. " Li Qingheng told reporters that according to the relevant regulations of the state on green packaging, the packaging link should be as green and light as possible. Even the environmentally friendly sealing tape, sometimes it is enough to pack one word, and there is no need for a cross or a pound sign.
Xiao Qidong, the younger brother of Zhongtong, told the reporter that there are many traps in the express cabinet. First of all, before the package is put in, you should contact the recipient first, and make sure that the phone number of the recipient on the face sheet is the same as the phone number read by the express cabinet. Otherwise, you should contact the recipient first to verify the correct information. There is also a certain emphasis on which cabinet the package is put in. In addition to being as economical as possible, the weight of each compartment is also limited.
Perhaps the most difficult part is the design of the delivery line. "To complete the delivery route design of 19 tickets within 12 minutes, we must first deliver the ones with timeliness requirements. In addition, we also take the optimal route to avoid duplication." Li Qingheng tried many times and came up with the best plan.
After 90, Miss Express became the first place.
The hardest thing is not physical strength but communication.
In many people’s impression, express delivery is a physical activity, and most people engaged in the express delivery industry are men. However, Zhang Chuxue, a 90-year-old sister from SF, won the first place as a courier handler in this competition, weighing only over 80 kilograms. Many people did not expect that a small figure could have such great energy and stand out among many male contestants and become a leader.
Zhang Chuxue told reporters that his first choice to fill in the college entrance examination was not express management, and he entered this business by mistake. "The main content of the usual work is warehouse management. The sorting comes from the general contractors in various provinces, and the heaviest one is dozens of pounds. Although I can sometimes find a male colleague to help me, I still need to move it myself most of the time."
Daily sorting over and over again made Zhang Mengxue "lose a few pounds" and made her get the highest score in the competition of receiving and handling by the general contractor. In Zhang Mengxue’s view, the hardest thing is not physical effort, but communication with customers.
"I was deeply impressed that once because of the snow, the express delivery was blocked for more than ten hours on the high speed, which led to the late aging, and people just didn’t listen." Zhang Chuxue said that fortunately, everyone’s understanding of courier brother is getting higher and higher now. "I will continue to work in this industry and do a good job."
According to reports, this competition is sponsored by Zhejiang Postal Administration, Zhejiang Provincial Department of Human Resources and Social Security, Zhejiang Federation of Trade Unions, Zhejiang Provincial Committee of the Communist Youth League, undertaken by occupational skill testing authority and Zhejiang Vocational and Technical College of Posts and Telecommunications in Zhejiang Province, and guided by the Vocational Skills Appraisal Guidance Center of the State Post Bureau.
According to statistics, the volume of express mail in Zhejiang Province exceeded 10 billion pieces last year, with nearly 300,000 employees. (qianjiang evening news correspondent Li Xiang qianjiang evening news reporter Chen Wei)