On September 22, 2023, Tenpay Payment Technology Co., Ltd. released the privacy policy of WeChat payment life payment. According to the notice, Tenpay has formulated the Privacy Policy of WeChat Payment for Living Payment, which will take effect on October 23, 2023.
The following is the full text of the notice:
Dear WeChat payment users:
Hello!
In order to protect your legitimate rights and interests and better provide you with living payment services, Tenpay has formulated the Privacy Policy of WeChat Payment for Living Payment in accordance with relevant national laws and regulations. You can read the terms carefully and learn more about how we collect, store, use and share information. We will collect, store, use and share your personal information in strict accordance with national laws and regulations to ensure information security and protect your privacy rights.
The above agreement will take effect on October 23, 2023.
Tenpay payment technology co., ltd
September 22, 2023
Wechat Payment Privacy Policy for Living Payment
Release date of this policy: September 22nd, 2023.
Effective date of this policy: October 23rd, 2023.
introduction
This Privacy Policy of WeChat Payment Life Payment (hereinafter referred to as this Policy) is applicable to the WeChat payment life payment service (hereinafter referred to as this service) provided by Tenpay Payment Technology Co., Ltd. (hereinafter referred to as us) for users in China who have opened WeChat payment service (hereinafter referred to as you) based on WeChat and WeChat applet platform.
We strictly abide by laws and regulations and follow the principle of personal information and privacy protection to provide you with safer and more reliable services. We are registered in Room 201, Building A, No.1 Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong Province. Our office address is Tencent Binhai Building, No.33 Haitian 2nd Road, Nanshan District, Shenzhen, Guangdong Province. Our customer service telephone numbers are 95017, 0755-86013860, and our official website address is www.tenpay.com.
Please note that this service is provided by us on the basis of WeChat payment service, and you need to open WeChat payment service in advance to use this service. The content of personal information processing agreed by both parties, such as WeChat Payment User Service Agreement and Tenpay Privacy Policy, is our general rule for handling users’ personal information. Therefore, the content not covered in this policy shall be subject to the content agreed in the above-mentioned documents. If the terms of this policy are inconsistent or conflict with the provisions agreed in the above-mentioned documents, the content of this policy shall prevail.
You can learn more about our personal information collection, storage, use and provision under this service by reading this policy, so that you can better understand our service and make appropriate choices.
1. How do we collect information?
1.1 Based on the information collected necessary to provide this service.
Life payment service means that when you need to pay water fee, electricity fee, gas fee, property fee, telephone fee, fixed telephone fee, broadband fee, cable TV fee, social security and medical insurance fee, party fee, tour fee, tuition fee, traffic violation fine, etc., or recharge your oil card and bus card, our company can rely on WeChat and WeChat public platform to provide it between you and the payee (hereinafter referred to as the "payer"). We will pay the corresponding amount to the payment unit according to your instructions, and the payment unit will complete the final payment operation and provide related services. In the process of using this service, we will collect your personal information according to the service needs, and the specific information will be subject to the service page display. Specific types of personal information include: name; ID number; Telephone number; Deduct the designated bank card information; Account number and address; Personal account number (such as water, electricity, gas, heating account number, etc.) that needs to be recharged; Invoice information. If you agree not to provide it, you will not be able to use this service or the corresponding functions.
In addition, in order to determine the specific business type of living payment in your area, we may apply for your location authority and location information. If you have not turned on the location function, you can manually select your city, which will not affect your subsequent use of this service.
1.2 Description of other collection situations
(1) Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service is not previously described and your information is collected, we will separately explain the content, scope and purpose of information collection to you through page prompts, interactive processes and small program announcements, and obtain your consent (if necessary) in compliance with laws and regulations.
(2) Please note that unless otherwise stated in this policy or Tenpay Privacy Policy and other relevant documents, we will not actively obtain your personal information from third parties at present. If we need to obtain your personal information indirectly from a third party for business development in the future, we will sign an appropriate agreement with the third party, asking the third party to promise that it has informed us in accordance with the law that it will provide your personal information to us for corresponding processing, and has obtained your consent for the above-mentioned processing activities. If the personal information processing activities we need to carry out in our business are beyond the scope of your original authorization to provide personal information to a third party, we will obtain your authorization and consent before processing your personal information or the third party will obtain your authorization and consent; In addition, we will strictly abide by the provisions of relevant laws and regulations, and ask third parties to guarantee the legality of the information they provide.
2. How do we store information
According to the personal information collected in this policy, we will store your personal information in accordance with Tenpay Privacy Policy, and ensure the security of your personal information.
3. How do we use information
3.1 Scope of use
Based on the provisions of relevant national laws and regulations, and in order to provide you with this service, we may use personal information under the following circumstances, and take adequate measures to ensure the safety of your personal information during use:
(1) Used for the above collection purposes and we provide you with this service.
(2) It is used for identity verification, customer service, due diligence of anti-money laundering customers, identification of anti-money laundering beneficial owners, security precautions, risk warning, transaction monitoring, prevention or prohibition of illegal activities, archiving and backup, and other services-related purposes.
(3) It is used for data analysis, applied research, comprehensive statistics, and business decision-making after being processed by security methods such as de-identification and anonymity.
(4) Used to resolve disputes related to you.
(5) For other purposes agreed between you and us.
3.2 Description of other use cases
If we want to use your personal information for other purposes not specified in the agreement between the two parties, Tenpay Privacy Policy and this policy, or beyond the scope of direct or reasonable connection with the purpose of collecting your personal information, we will ask for your consent again in the form of click confirmation agreement and click confirmation action in specific scenarios according to the requirements of laws and regulations before using your personal information again, except in cases where personal consent is not required by laws and regulations.
4. How do we provide information to the outside world
In order to provide you with the needs of this service or fulfill the obligations stipulated by laws and regulations, we will share or provide your information to a third party in the following circumstances. If your consent is required according to the law, we will inform you according to the regulations and ask for your consent by clicking the confirmation agreement and clicking the confirmation action in specific scenarios. The specific situation is as follows:
(1) In order for you to use this service, we need the assistance of the operating entity of WeChat software or use the technical services related to WeChat software. We can only provide you with the corresponding services if we provide the necessary information to a third party. For example, when you complete services such as account number payment, or we send a service notice through WeChat, we will provide your user identification information and necessary information such as the status, payment method, order information and transaction status information associated with WeChat account to the operating entity of WeChat software, so that you can use our payment service.
(2) In order to comply with laws and regulations and handle the payment needs of your account number, when you use the bank card express payment service, we will provide your transaction information to the card-issuing bank through the clearing institution, which includes the transaction type, the name of the merchant providing the goods or services, the names and account numbers of both parties, the transaction date, the transaction time and the transaction amount. If you don’t agree with us to provide such information to clearing houses and card-issuing banks, you will not be able to use our payment service.
(3) In order to handle your payment, we will provide your information to the payer. For example, when the payment unit returns part of the payment amount to you, it may provide your personal account number and name, and we will provide part of your order information to the payment unit so that it can confirm whether the payment information is correct. If you don’t agree with us to provide such information, you will not be able to use our payment service.
(4) When you jump to the payment company’s applet, H5, APP, etc. through the life payment applet, we may provide some of your personal information to the payment company based on your explicit authorization, which is subject to the service page or relevant agreement. The processing of such personal information is subject to the personal information processing rules of the payment unit itself, so before you provide information to the payment unit, I suggest you carefully check its personal information processing rules.
(5) We may cooperate with a third party (such as the payer) to organize joint marketing activities, and share with the third party some information necessary for the completion of the activities, so that you can participate in the activities, our partners can contact you in time and distribute prizes, and we will clearly inform you how we need to handle personal information with the third party through agreements, rules and other means on the activity page.
(6) In the process of using this service, if you choose to issue electronic invoices, we will provide the invoice information you fill in to the payment unit and its cooperative billing service provider for issuing electronic invoices to you, including name, e-mail, telephone number and company information. If you don’t agree with us to provide such information, you will not be able to use the electronic invoice issuing function.
(7) If you are complained by others or initiated by you (such as denying the transaction, etc.), we will provide your identity information, transaction information and other information related to the complaint to the consumer protection department, cooperative banks, clearing institutions, industry self-regulatory organizations and regulatory authorities related to complaint handling, except those explicitly prohibited by laws and regulations.
(8) Exchange necessary risk information with financial-related organizations (such as cooperative banks, clearing institutions, payment institutions, credit reporting agencies, industry self-regulatory organizations, etc.) or operators of WeChat software in order to comply with laws and regulations, implement the regulations of regulatory authorities, protect a good financial order, or prevent illegal activities such as telecommunication network fraud and other fraud, reduce credit risk, and maintain the safe and stable operation of the services provided.
(9) When the state administrative organ or judicial organ requests us to provide your identity information, account information, transaction information and other payment information according to laws, regulations and regulatory provisions, we will cooperate and provide them according to the above requirements of the state administrative organ or judicial organ.
(10) Provide your personal information to a third party according to other agreements on information sharing between you and us or with your separate consent in specific situations.
If we want to share your personal information with both parties’ agreement and other subjects not specified in Tenpay Privacy Policy and this policy, we will seek your consent in the form of click confirmation agreement and click confirmation action in specific scenarios according to the requirements of laws and regulations before sharing or providing personal information again, except in cases where personal consent is not required by laws and regulations.
5. Your rights
You have the right to consult, copy, correct, supplement and delete personal information and the right to close this service function. If we process personal information based on your consent, we will also guarantee your right to withdraw your separate consent. If you want to inquire, copy, correct, supplement, delete personal information, or withdraw relevant individual consent, or turn off this service function, please apply through tenpay _ data privacy tencent.com, and we will handle it in time after verifying your situation.
6. How to update this policy?
1. When there is a major change in this policy, we will update this policy in time and inform you in time in any of the following ways. If you need to get your consent again according to the law, we will ask for your consent again.
(1) Pop-up reminder when you log in to related client software or use Tenpay service;
(2) when you update the client software version, pop up a window to remind you;
(3) Push short message notifications, emails, etc. to you when you use Tenpay service;
(4) Make an announcement on Tenpay’s official website.
2. Major changes in this policy include any of the following circumstances:
(1) Significant changes have taken place in the service mode we provide, such as the purpose of handling personal information, the type of personal information handled, and the way of using personal information;
(2) Major changes have taken place in our main body, such as business adjustment, owner change caused by bankruptcy merger and acquisition, etc.
(3) The main object of providing or publicly disclosing personal information has changed;
(4) The retention time or destruction period of personal information changes;
(5) Significant changes have taken place in the ways and means of exercising your personal information rights;
(6) When the responsible department responsible for personal information protection, contact information and complaint channels change;
(7) When the personal information protection impact assessment shows that there is a high risk.
7. Protection of minors
We attach great importance to the protection of personal information of minors.
According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parents or legal guardians in advance before using our services.
According to relevant laws and regulations, if you are a minor under the age of 14, please note that we will protect the rights and interests of minors under the age of 14 (hereinafter referred to as "children") in the following ways:
(1) We attach great importance to the protection of children’s personal information. According to relevant laws and regulations, if you are a school-age child, it is recommended that your parents or guardians read this policy carefully and submit personal information after obtaining the consent of your parents or guardians. At the same time, it is recommended that you use this service under the guidance of your parents or guardians. If your parents or guardians do not agree with your submission of personal information or your use of this service, please stop submitting information or using this service immediately and inform us as soon as possible so that we can take effective measures.
(2) In the case of collecting personal information with the consent of your parents or guardians, we will only use such information within the scope permitted by laws and regulations and agreed in this policy.
(3) If you are a parent or guardian of a child, if you have any questions about the personal information of the child under your care, please contact us through the contact information below.
(4) We have specially formulated Tenpay Child Privacy Protection Statement to protect children’s personal information. Children and their guardians should also carefully read Tenpay Child Privacy Protection Statement (https://posts.tenpay.com/posts/bf4a0bf2622affd013a7a6b186E31c6.html) before opening and using our payment service.
8. Contact us
Please contact us at 0755-86013860 if you have any questions about this policy, or have any related complaints or comments. You can also send your question to tencent.com of TEMPAY _ DATA Privacy or send it to the following address: Financial Legal Compliance Department, Tencent Binhai Building, No.33 Haitian Second Road, Nanshan District, Shenzhen, Guangdong, China. We will review the problems involved as soon as possible, and deal with them in time after verifying your identity, and give a reply within 15 days or within the time limit stipulated by laws and regulations at the longest.